Shipping Policy: Digital Product Delivery Policy
Effective Date: January 01, 2015
This Shipping Policy governs the delivery of digital products and services provided by Vietnam BIM Consultancy and Technology Application Company Limited (ViBIM). As a specialized BIM outsourcing company focused on Scan to BIM services, ViBIM delivers digital deliverables including BIM models, technical documentation, and related digital assets to clients worldwide. This policy outlines our delivery methods, timeframes, and the responsibilities of both ViBIM and our clients during the delivery process.
ViBIM operates on a foundation of reliability and precision. Our 99% on-time delivery record demonstrates our commitment to meeting project deadlines while maintaining the highest standards of data security and professional service delivery.
Product Delivery Methods
Secure FTP Server Delivery
ViBIM operates a dedicated, secure FTP server as our primary delivery method. This platform facilitates confidential of completed BIM models and related project documents between ViBIM and our clients. Our FTP server connects exclusively from ViBIM’s office to client locations within their respective countries, providing clients with 24/7 access capabilities. Clients can retrieve deliverables using dedicated software, through Windows Explorer, or via a web-based platform, ensuring diversity and convenience.
Key features include:
- Enterprise-grade security protocols
- User authentication controls
- Audit trail capabilities
- Continuous availability (24/7 client access)
- Direct office-to-client country connectivity
- For enhanced security, access to the server is also restricted based on the client’s country IP address.
Cloud Storage Platforms
Our secure FTP server is the primary and recommended method for all product deliveries to ensure security and continuity.
In the event the FTP server is unavailable, we can use established cloud storage platforms as a backup delivery solution. This is considered a contingency plan and is not the standard procedure.
Supported platforms including:
- Box
- Google Drive
- WeTransfer
- OneDrive
- Dropbox
- Other client-approved cloud storage solutions
Direct Platform Access
ViBIM can deliver projects directly through collaborative platforms such as:
- Autodesk Construction Cloud (ACC)
- Cintoo Cloud
- BIMcollab
- Other client-specified hosting solutions
File Format Delivery Standards
All digital deliverables are provided in industry-standard formats:
- Revit native file format (.RVT)
- Industry Foundation Classes (.IFC) with specified schema versions
- AutoCAD drawing format (.DWG) for 2D documentation
- Other formats as specified in project requirements
Delivery Timeframes
Standard Delivery Schedule
ViBIM maintains industry-leading turnaround times based on project scope and complexity:
| Project Hours | Business Days | Estimated Weeks |
| 10-100 | 1-4 Days | 0.2-0.8 Weeks |
| 100-200 | 4-7 Days | 0.8-1.4 Weeks |
| 200-300 | 7-8 Days | 1.4-1.6 Weeks |
| 300-500 | 8-12 Days | 1.6-2.4 Weeks |
| 500-700 | 12-13 Days | 2.4-2.6 Weeks |
| 700-900 | 13-15 Days | 2.6-3.0 Weeks |
| 900-1200 | 15-20 Days | 3.0-4.0 Weeks |
| 1200-1500 | 20-22 Days | 4.0-4.4 Weeks |
| 1500-2000 | 22-29 Days | 4.4-5.8 Weeks |
On-Time Delivery Commitment
ViBIM guarantees 99% on-time delivery performance. This commitment reflects our optimized workflows, advanced technology integration, and dedicated project management processes that consistently deliver results up to 30% faster than industry standards.
Delivery Confirmation
Clients receive immediate notification upon project completion and file upload to the designated delivery platform. Detailed delivery reports include file inventories, technical specifications, and quality assurance documentation.
Responsibilities During Delivery
ViBIM Responsibilities
Data Security and Integrity
- Maintain secure transmission protocols for all digital deliverables
- Provide backup copies of all delivered files for a period of 5 years.
- Ensure file integrity through verification processes
Quality Assurance
- Conduct comprehensive quality checks before delivery
- Provide detailed technical documentation
- Include metadata and project specifications
- Deliver files in agreed-upon formats and standards
Communication and Support
- Notify clients immediately upon delivery completion
- Provide technical support for file access and download
- Respond to delivery-related inquiries within standard business hours
- Maintain delivery records for project documentation
Client Responsibilities
Access Preparation
- Provide necessary access credentials for delivery platforms
- Ensure adequate storage capacity for file reception
- Maintain compatible software for file access and review
- Confirm receipt of delivered files within agreed timeframes
Technical Requirements
- Verify compatibility of delivery platforms with client systems
- Provide feedback on delivery method preferences during project initiation
- Report any technical issues with file access promptly
- Maintain appropriate network security for file downloads
Shared Responsibilities
Platform Coordination Both parties collaborate to establish optimal delivery methods based on project requirements, file sizes, and client preferences. This coordination occurs during project initiation to prevent delivery delays.
Security Compliance ViBIM and clients work together to maintain data security standards throughout the delivery process, including adherence to confidentiality agreements and data protection protocols.
Special Delivery Considerations
Large File Transfers For projects exceeding standard file size limits, ViBIM coordinates specialized delivery methods including:
- Segmented file delivery
- Compressed archive formats
- Extended transfer timeframes for large datasets
International Delivery ViBIM serves clients worldwide and accommodates various time zones and regional requirements. Delivery schedules account for international business hours and regional holidays.
Emergency Delivery Requests Expedited delivery services are available for urgent project requirements. Additional coordination fees may apply for rush deliveries outside standard turnaround times.
Delivery Support and Issue Resolution
Technical Support ViBIM provides comprehensive technical support for delivery-related issues including:
- File access troubleshooting
- Platform connectivity assistance
- Format compatibility guidance
- Delivery method optimization
Issue Escalation Delivery issues are escalated through ViBIM’s project management hierarchy to ensure rapid resolution and minimal project disruption.
Contact Information
For inquiries related to product delivery, technical support, or this Shipping Policy, please contact:
Vietnam BIM Consultancy and Technology Application Company Limited (ViBIM)
- Email: info@vibim.com.vn
- LinkedIn: https://www.linkedin.com/company/vibim/
- Phone number: +84 944 798 298
- Tax Number: 0106715752
- Address: 10th Floor, CIT Building, No. 6, Alley 15, Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi, Vietnam
